14-day right of withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To do so, simply send us a clear statement of your decision to hello@fortiprep.hu, including your order number. We will confirm receipt of your withdrawal by email. The deadline is met if you send your statement before the 14-day period expires.

Which items can be returned?
As we sell food products, items can only be returned if they are unopened, undamaged and in their original sealed packaging. For health protection and food safety reasons, the right of withdrawal does not apply to (EU Directive 2011/83/EU, Art. 16; Hungarian Government Decree 45/2014, Section 29):

• sealed goods that have been unsealed after delivery (e.g. opened, damaged or incomplete packaging),
• goods that are perishable or have a short shelf life.

Unopened products with a long shelf life (e.g. long-term food storage kits, emergency ration packs) are fully covered by the right of withdrawal, including items bought at a discount.

Sending the item back
Please return the item no later than 14 days after notifying us of your withdrawal, to: Fortiprep Kft., 8200 Veszprém, Vörösbegy u. 7., Hungary. You bear the direct cost of returning the goods. Please pack the item carefully to protect it during transport. We cannot accept parcels sent cash on delivery. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.

Refunds
If you withdraw from your purchase, we will refund the full purchase price, including the original delivery cost, no later than 14 days after receiving your withdrawal statement (if you chose a more expensive delivery method, we refund up to the cost of our least expensive standard delivery). The refund will be made using the same payment method you used for the purchase. We may withhold the refund until we have received the goods back or you have provided proof of having sent them, whichever is earlier. Please note that your bank or card issuer may need a few days to process the refund.

Damaged, defective or wrong items
Please inspect your parcel upon receipt. If an item arrives damaged or defective, past its best-before / use-by date, or if you received the wrong item, email us at hello@fortiprep.hu, ideally with a photo. In these cases – regardless of the condition of the packaging – we will replace the item or refund it free of charge, and we will also cover the cost of returning it. This is independent of the right of withdrawal and does not affect your statutory warranty rights.

Exchanges
If you would like a different item, the fastest way is to return the item you received as described above and place a separate order for the item you want.

Contact
If you have any questions, feel free to contact us at hello@fortiprep.hu. If your refund has not arrived within the deadline above, please let us know at the same address.